Legal

Terms & Conditions

Please read these terms carefully before using ZaoFresh. By accessing our Platform, you agree to be bound by these terms.

Last Updated: January 2026

Agreement
Binding upon use
Governing Law
Laws of Kenya
Delivery
Nationwide, 2-7 days

1Acceptance of Terms

By accessing, browsing, or using the ZaoFresh website, mobile application, or any related services (the “Platform”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform. These Terms constitute a legally binding agreement between you and ZaoFresh Limited, a company incorporated in Kenya.

2Definitions

  • “Customer” or “you” means any person who accesses or uses the Platform, including Mama Mboga, farmers, and institutional buyers
  • “Products” means agricultural supplies, inputs, seeds, fertilizers, and related goods offered for sale on the Platform
  • “Order” means a request by you to purchase Products through the Platform
  • “Services” means the facilitation of product sales, delivery, and related support provided by ZaoFresh

3Eligibility

To use the Platform, you must be at least 18 years of age and possess the legal capacity to enter into binding contracts under Kenyan law. By using the Platform, you represent and warrant that you meet these requirements.

4Orders and Acceptance

All Orders placed through the Platform constitute an offer to purchase Products. ZaoFresh reserves the right to accept or decline any Order at its sole discretion.

An Order is only confirmed when you receive an Order Confirmation email or notification from ZaoFresh. Until such confirmation, ZaoFresh may cancel or modify the Order without liability.

In accordance with the Consumer Protection Act, No. 46 of 2012, ZaoFresh shall not make false, misleading, or deceptive representations regarding Products [citation:3][citation:17].

5Pricing and Payment

All prices displayed on the Platform are in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.

Payment must be made in full at the time of placing an Order through the available payment methods. ZaoFresh reserves the right to change prices at any time, but such changes will not affect Orders already confirmed.

6Delivery

ZaoFresh delivers Products nationwide within Kenya. Estimated delivery times are 2 to 7 business days depending on your location.

Risk of loss or damage to Products passes to you upon delivery. You are responsible for inspecting Products upon receipt and reporting any issues within 48 hours.

7Returns and Refunds

Due to the nature of agricultural products, returns are only accepted for Products that are defective, damaged, or incorrectly supplied.

To request a refund or replacement, contact us within 48 hours of delivery with photographic evidence of the issue. Refunds will be processed within 7-14 business days via the original payment method.

8Prohibited Conduct

You agree not to use the Platform for any unlawful purpose, including but not limited to:

  • Engaging in fraudulent or deceptive activities in violation of the Computer Misuse and Cybercrimes Act, No. 5 of 2018 [citation:5]
  • Impersonating another person or entity
  • Interfering with the security or integrity of the Platform
  • Posting false or misleading information that may cause panic or discredit any person

9Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is the property of ZaoFresh or its licensors and is protected by Kenyan and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10Limitation of Liability

To the maximum extent permitted by Kenyan law, ZaoFresh shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or Products. Our total aggregate liability shall not exceed the amount paid by you for the Products giving rise to the claim.

11Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.

Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Kenya.

12Contact Information

For questions regarding these Terms, please contact us:

ZaoFresh Limited, Nairobi, Kenya

Email: legal@zaofresh.co.ke

Phone: +254 768 844 655

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